Comcast: Retention Department


I spent an hour on the phone with Comcast today with the intention of just shutting off my cable and home security, because my bill was almost $200 a month.

A few years ago, I called Comcast about canceling my cable and the woman in the Retention Department just said ok and shut off my cable. I called another time to try and get a promotional rate so my bill was around $100 and they wouldn’t help me.

Today, I called to just have my cable and home security shut off. The guy in the Retention Department not only got me my Triple Play package back to the intro price of $99 (with tax my bill will be $129 a month) for 22 months AND 3 months of HBO for FREE.

Is Comcast losing too many customers, because their prices are too HIGH?


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s